- 1 What is a claim?
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At the moment of an eventuality at home, every home owner starts to experience different feelings resulting from the accident: you are worried, nervous, tired…you have no idea about what to do to solve the problem. The eventuality carries out two types of problems: a logistic, dealing with your normal home living; and a money problem, because you need it to act out.
At water damage, flood damage, fire damage or smoke damage, your home will be full of mess. Your normal living is not going to be the same. The members of your family are exposed to water, humidity, mold, smoke or any other factor that affects their health.
Restoring your home to normal conditions is crucial.
To solve the damages, extract water and on, restoration services must be hired which require the investment of money. Restoration Control is a restoration company that is always there with you to face any eventuality dealing with home damages. Call us to help you during your emergencies.
We do not deny that the pocket of the families is seriously affected by those required services but most homeowners have the hope that by having an insurance policy, they will get some money for restoring homes, after conducting the insurance claim of course!
What is a claim?
Homeowners usually must have an insurance policy to protect their home in case of any eventuality. When there are damages in the property, homeowner has an insurance policy and wants the insurance company “act in favor of insurance holder”, it is necessary to start a claim.
The claim is the action taken by the policy holder at the insurance company in which the policy holder expresses the damages suffered and advocates the insurance company to provide money to restore damages or substitute damaged items. The amount of money is stated in the insurance policy as well as damages covered by the policy or items suitable to be replaced.
Claim processes are extremely delicate and important for homeowners. This process demands a series of steps and procedures that must be conducted sequentially. Claims require.
Contact the insurance company at the moment of the catastrophe
As soon as you face an eventuality or damage at home, call the insurance company to inform the event.
After calling the insurance company, give a glance to your property to have an idea about the damages.
Proper documentation of damages
The proper documentation of damages is important because you need reliable information to introduce the claim. To take pictures of damages, and make videos of them; collect and have at hand the invoices and bills of damaged items: every “proof” will act in your benefit to conduct a successful claim. Introduce the claim at the insurance company Initially, right away after the eventuality, you must notify the insurance company about the disaster. But you have to introduce a document in written, to start the claim process.
Documents to support your claim must be issued: pictures, police report, fire reports or insurance personnel inform about damages must be included.
Start the process of the professional supervision
The insurance company will send an inspector to your property who will evaluate the damages. Inspectors look for damages and ponder the extension of it. Using this evaluation, the experts of the insurance company will calculate the estimate amount of money insurance holder will receive.
Follow the claim
After you start the claim, you must be in constant communication with the insurance company to follow up the claim process.
Meet with insurance company
When the insurance company or you as an insurance holder estimate appropriated, the two parts will meet and talk about details of the claim. Sometimes the insurance company might require further details or you as a policy holder might consider necessary to provide extra information.
Agree the settlement
The last step of the claim is the settlement: the insurance company meets with the policy holder and informs the amount of money the company will provide to the holder. Both parts must agree. If policy holder does not agree, he/she can re-open the case.
Unfortunately the terms of policies are not commonly handled by them and the lack of knowledge of terminology result many times in a disappointed experience where insurance holder do not get what they expect from the claim…or they get anything at all. That is the reason why Restoration Control strongly recommends to every homeowner that is interested in start a claim, to hire a public adjuster. Public adjusters represent policy holder at the insurance claim and conduct all the claim process, leading to a happy settlement.
Nowadays the claim process can be initiated not only in paper, but using software claim management.
What is software claim management?
In the era of technological advances, insurance companies have evolved toward that way.
Technological clients are really friends of automatized process and they really appreciate all efforts companies make to provide tech tools. One of these tools is the software claim management. The software claim management offers progressive, accessible and easy to use claim handling software. It has infinite options and some of them are:
Easy to use claim assignment
Built-in secure document management
Electronic letter, forms and reports
Possibility of uploading paper anywhere
Billing management options
Control of financial issues
Instant access to your claim
Restoration Control can help you at this issue. Call us 24/7