Frequently Asked Questions

Technicians at Restoration Control help people recover after they’ve experienced property damage from a disaster or mishap. Our trained experts will assess damages and recover what is still salvageable. Afterward, we can begin cleaning the property, remove debris, and begin repairs.

In general, your homeowner’s or renter’s insurance policy will pay for hurricane damage in Florida. Hurricanes are among the most destructive types of natural disasters. Flooding may require a separate policy and filing an additional claim depending on how the water damage occurred.

You must continue to pay your mortgage even if your home is destroyed or unlivable due to a disaster. Failure to pay your mortgage could put your loan in default, which could trigger a foreclosure. That will only add to the challenges of getting things back in order.

Restoration Control’s experts, as well as your insurance adjuster, look closely at several pieces of evidence to make their determination of the amount and cause of damage: including wind data, flood and rainfall data, and pre-existing conditions.

It depends on the type of policy you have. However, the salesperson will always inform you if you need to pay the deductible or if it is deducted from the final check.

The check is made out in your name and that of your legal representative, who will handle its delivery. Payments for our services are made directly to us in the name of our company.

No, your insurance premium will not increase due to the claims process because it is based on the conditions of your policy for which you have already paid. However, the insurance premium may increase based on the number of claims filed in the ZIP code area you belong to, but this increase is not related to the claim you file.

The duration of the claims process depends not only on us but also on the response times of your insurance company. However, our adjusters work to provide a prompt response to your claim. Typically, the claims process takes anywhere from 30 to 90 days.

If your claim is denied, you should contact your legal representation, and they will
provide you with different options on how to proceed. In some cases, it may be possible to reopen the claim to give you another opportunity to obtain a satisfactory response.

Any time is ideal to file your claim; however, you should ensure that the date of the incident falls within the coverage period of your policy. It is recommended to file the claim after your renewal to maintain an active relationship with the insurance company.

The final payment should have the adjuster’s 10% fee deducted for legal representation.

If your claim involves the roof, you should be aware that the installation of the tarp is necessary. This is done to prevent and mitigate the damages to your property and to demonstrate to the insurance company that the proper procedure was followed. Claims involving the roof include hurricane, wind & hail, windstorm, and hailstorm.

The likelihood of this happening is minimal. However, if it does occur, your legal representative is prepared to take all necessary legal actions, such as continuing with the claims process and negotiation. You will not be left alone and will always have legal support.

The payments for our services are separate from the payments for insurance repairs. However, some policies have limits in these cases, and the salesperson will explain how the payment is handled.